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Our Omnichannel Approach

Here at rejubilation, we make it our mission to provide convenience to every customer. We do this by offering three channels: brick and mortar, e-tailing, and consultant selling all seamlessly connected to provide a unique and rewarding shopping experience. First, all three channels use the same inventory system that updates frequently and allows customers to always know what is currently in stock because we know, our customers' time is extremely valuable to them. With this, there is a feature on our website that customers can use to see if their product is in stock in stores and if it is, they may put it on hold for a total of 12 hours. Customers may exchange products by shipping it back to our headquarters or by returning it in stores, no matter if it was purchased at a consultant selling event, online, or in-store. Customers can also buy the product on our website and pick it up in-stores the same day to avoid shipping fees and wait times. We realized how important it is for customers to have options, especially since "buy online, pick up in-store are an in-store priority for 21%" (Acosta, 2019). Customers can also learn detailed information about our consultant selling channel through a sales associate in-store or on our website by clicking on our consultant selling tab, as well as registering for the event through both of these channels. At each consultant selling event, there will be a new range of products brought with the consultants and this list can be accessed by asking a sales associate or on our website. We ensure that all of our sales associates in the brick and mortar store are well informed on all the details of our consultant selling channel and will consistently encourage customers to sign up at checkout. With this, if customers check out a product in the brick and mortar, they will be given a brochure with details about consultant selling as well as special discounts or perks for attending the event in their bag. In this brochure and on our website tab, there will also be information on a real experience a customer had with consultant selling; she will tell her story for all interested customers to hear before deciding to register. Our company knows how important it is to be seamless with our omnichannel approach, which is why we offer so many features and benefits that can allow customers to access what we offer through our website, B&M, and consultant selling channels. We believe our omnichannel approach offers a singular and central hub that contains all of our data, analytics, customer information, and more to be successful in this approach. 

The Rejubilist

Rejubilation has created our customers' new best friend: The Rejubilist. This is a list customers can make of any products they are interested in learning more about or buying as well as keeping track of their favorite rejubilation products. This list can be accessed on each customer's profile page at any time and anywhere. Customers can make this list online when browsing and click the convenient button listed as "Rejubilist It". Customers can also make this list with a sales associate in our brick and mortar or with a consultant at an event. This list can be pulled up by an associate to help the customer find and locate the product they need in the store. If customers plan to go to a consultant selling event, if there are products in their Rejubilist, consultants will conveniently bring all of them to the event and allow customers to test the products they have been eager to try. The Rejubilist was formed by our team to allow customers one simple way to keep track of products they want to learn more about that can be accessed three different ways. 

See Visually!

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B&M

E-TAIL

CONSULTANT

  • ​Learn all about, make, and use the Rejubilist!

  • Intricate inventory updates

  • Return/exchange somewhere no matter the channel bought from

  • Learn about consultant selling from a sales associate

  • Be given an exclusive brochure at checkout

  • Register for event through an associate

  • Learn about consultant selling on website tab

  • Register for event online using the tab

  • See what products consultants are bringing to each event

  • Put a product on hold for 12 hours at B&M from online

  • Ship products back to HQ or return in-store

  • Buy product online, pick it up in stores

Learn More About Each Channel In Depth!

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​VISIT

Uptown Gig Harbor Pavilion

4701 Pt. Fosdick Drive
Gig Harbor, WA 98335

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​CONTACT US

T: 678-894-5756

www.rejubilation.com

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